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“Where’s the manual for this thing?”

Our businesses are all run by people, yet nobody understands how they work. When I was a boy every car came with a Haynes Manual. This was mainly because cars were quite unreliable and most people did their own repairs and maintenance. Humans are much more complicated...

When is a sales person not a sales person?

Working with a great bunch last week. They deliberately do not hire traditional sales people and yet all their people are paid on commission. Why? Because they outsell traditional sales people by ten to one. Their training course shows you how to ignore buying...

Pulling your finger out

Been having a chat with @TracyBrinkmann on Twitter. It started like this My initial answer went like this I suppose we are both right. It is really difficult coming up with goals that genuinely motivate you. Coming up with a bunch of stuff you would like to have is...

What’s your companies personality?

All companies have a personality. And just like the people we meet; some of them we like and some of them we don’t. For instance, I really dislike the power / utility companies. If they were people they would be referred to as “eeejits” (a Scottish...

Personality Comb Over

It’s a hard fact to face but my hair is thinning. (That’s not me in the picture, that’s Scottish Comedian Gregor Fisher). So I am cutting it shorter and shorter and coming to terms with it. It’s no big deal really. I have decided against going...